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Delivery and Returns Policies

Product Warranty, Credits and Exchanges

OTS will honor all manufacturer warranties and exchange products in accordance with our manufacturer policies.

All products must be unworn with original packaging to be considered for a refund.

Please email:ots@grenace.com for a return authority.

Credits – Credits applied to your account will be valid for 12 months.

 

Delivery

Same day dispatch for stock items ordered before 3pm.

 

Prices

Prices are subject to change without notice, however we expect to hold the price of our Australian made products firm for 12 months. Imported product pricing may be altered according to varying exchange rates.

 

Payment

Paypal credit card payments are accepted online and via phone. Wholesale customers are entitled to a 30 day net account that is automatically opened at the time of your first order, which must be settled by cheque or EFT.